JOIN FARSEER AS A
Senior Customer Success Manager
Who are we?
Farseer is a fast-growing startup building an enterprise software stack from first principles. We aim to become the underlying database and operating system for every business-critical app, from financial planning and analytics to accounting and beyond. Farseer empowers humans to build beautiful enterprise software with the help of AI.
Over the next decade, we’ll rebuild the enterprise nervous system. We’re starting with finance: a real-time, collaborative planning and reporting platform that turns finance teams from backward-looking number-crunchers into proactive strategists. Once that foundation is solid, the same AI-native core will extend to the rest of a company’s operational stack – reporting, supply chain management, manufacturing, procurement, revenue ops, you name it.
Our mission is to build enterprise software that people actually enjoy using. No more user-hostile screens or bloated workflows, just fast, intuitive tools that let humans focus on solving real business problems.
At Farseer, every hire is here to create business value, not busywork. Sometimes that means launching a new initiative; other times it means simplifying a process or automating what used to take days. Each project is led by its owner – scoping, driving, and shipping the solution. And with that autonomy comes real accountability: work isn’t done until the business problem is solved.
Your role at Farseer
We’re looking for a Senior Customer Success Manager who understands that great relationships are important, but expansion, retention, and revenue growth are part of the job too.
If you’re just here to “build relationships” and think selling or expanding accounts isn’t part of Customer Success, don’t apply. We’re not the right fit. (It’s not you. It’s us.)
What you’ll be doing:
🚀 Lead the end-to-end onboarding process for new customers, including setting success milestones, coordinating training sessions, and ensuring timely go-live.
🚀 Act as the main operational and strategic contact for a defined group of enterprise accounts—supporting everyone from financial analysts to CFOs.
🚀 Conduct regular check-ins, business reviews, and planning sessions to maintain alignment and surface new needs.
🚀 Proactively identify upsell and cross-sell opportunities by analyzing usage patterns, product fit, and strategic objectives.
🚀 Develop tailored rollout plans and use-case strategies for each customer, aligned with their financial planning and reporting goals.
🚀 Capture and document feedback from the field, collaborating closely with Product and Engineering to shape features and resolve blockers.
🚀 Monitor account health via adoption metrics, usage data, and engagement signals, taking early action when risks or friction points emerge.
🚀 Maintain all relevant materials for your accounts: implementation documentation, change logs, onboarding workflows, and strategic plans.
🚀 Represent Farseer at in-person client sessions, including implementation workshops and quarterly reviews (B category driver’s license required).
We’re looking for someone who is:
✅ Proven experience in B2B SaaS customer success, account management, or sales and post-sales roles.
✅ You know how to build trust, manage senior stakeholders, and drive account growth, you’re not afraid of the commercial aspect of Customer Success.
✅ You’re proactive, accountable, and hands-on – you don’t need to be managed to deliver.
✅ You’re comfortable working across teams: Sales, Product, Engineering, and Marketing.
✅ You’re analytical and technically curious. Whether or not you have an engineering background, you’re not afraid to dive into how the software works or ask technical questions when needed.
✅ Understanding of financial planning, analysis, and controlling is a strong advantage.
✅ You are highly fluent in English (spoken and written) and have a valid B category driver’s license.
What you get
✔️ 3000€ – 4500€ gross2 pay + bonus
✔️ A senior role in a fast-scaling SaaS company with a real product and real traction.
✔️ Autonomy to shape how we do Customer Success from the ground up.
✔️ A direct line to product and leadership – we listen, and we act fast.
✔️ A team that values brains, drive, ownership and “go, do” mindset.
Apply Today!
You can email us at jobs@farseer.io
FEEL FREE TO INCLUDE
a CV
a few words on why you’d like to work at Farseer
We can’t wait to meet you.
